TERMS
OF
SERVICE
AGREEMENT
This
Agreement together with your Broker Order sets forth the Standard Terms and
Conditions that apply to your use of SmartLeadz® services. SmartLeadz is a
registered service mark and dba of SmartLeadz Intelligent Marketing Solutions
LLC. A
TERMS AND CONDITIONS FOR USE OF SmartLeadz SERVICES, RECEIPT OF CONSUMER CONTACT
INFORMATION AND FOR USE OF THE SmartLeadz.com WEBSITE.
BY VISITING OR USING THE SmartLeadz WEBSITE, OR ANY PAGE OF THE
www.SmartLeadz.com
WEBSITE, YOU ARE AGREEING TO BE BOUND BY THESE TERMS OF SERVICE, AND THAT SUCH
AGREEMENT CONSTITUTES A BINDING CONTRACT BETWEEN YOU AND SmartLeadz. IF YOU DO
NOT WISH TO BE BOUND BY THESE TERMS OF USE, PLEASE DO NOT VISIT OR USE THE
SmartLeadz WEBSITE OR ANY PAGE OF THE SmartLeadz WEBSITE.
Definitions:
For the purposes of this Agreement, the terms set forth below shall have the
following meanings:
1.
“Agreement” refers
to this Terms of Service Agreement AND your Broker Order;
2.
“Broker Order” shall
mean one or more separate documents governed by this Agreement specifying the
parameters of the Leads, luding the Fees for obtaining and using such Leads,
made available to Broker and in accordance herewith;
3.
“you” and “yours,” refer
to you, a visitor/User to the SmartLeadz website, as well as anyone you
authorize to visit and use the SmartLeadz website on your behalf;
4.
“SmartLeadz,” “us” “we,” and “our” and “ours” refer
to SmartLeadz Intelligent Marketing Solutions LLC. dba SmartLeadz and any
affiliates of SmartLeadz Intelligent Marketing Solutions LLC.
dba SmartLeadz whose products or
services are offered on the SmartLeadz website;
5.
“SmartLeadz.com website” refers
to the website located at
www.SmartLeadz.com and
related pages, or any linked pages and websites hosted or sponsored by
SmartLeadz;
6.
“Consumer” shall
mean an individual seeking a mortgage loan quote or service whose personally
identifiable information is the subject of a Lead;
7.
“Lead” shall
mean a mortgage loan request generated via lawful means either through
traditional media, internet or telemarketing campaigns whether conducted by or
on behalf of SmartLeadz Intelligent Marketing Solutions LLC. or purchased from
wholesale vendors and thereafter provided to Broker and that contains
information substantially similar to the sample Lead displayed at
http://www.SmartLeadz.com;
8.
“Duplicate Lead” shall
mean a Lead that has been received by Broker from SmartLeadz within the previous
thirty (30) days from a Consumer identified by the same first and last name,
address, email address or phone number;
9.
“Valid Lead” shall
mean a Lead that meets one of the following criteria: (i) the lead does contains
a valid name, one valid contact phone number and is not for a Consumer who is
subsequently proven to be a victim of identity theft; (ii) the Lead is not a
Duplicate Lead, and (iii) the Lead is not for financing raw land, a mobile home
or commercial property;
10.
“Real Time Lead” shall
mean a Valid Lead that was completed by a consumer online and directly submitted
to the SmartLeadz.com database, electronically or manually validated by us and
made available for purchase by a broker or lender within twelve (12) hours of
the submission by the consumer; or is a Valid Lead received during normal
business hours into the eleads.com database in a batch file format from a
contracted vendor or affiliate who received the Valid Lead from the consumer and
SmartLeadz.com has verified via telephone conversation with the consumer as
being current, legitimate and accurate and thereafter made available for
purchase by a broker or lender within twelve (12) hours of receipt from any such
source, regardless of the age of the data provided by the consumer within the
lead itself.
11.
“Fresh Lead” shall
mean a Valid Lead that has entered into the SmartLeadz database from a variety
of commercial sources and made available for purchase by a broker within 3
business days of receipt, regardless of the age of the data the consumer
entered.
12.
“Invalid Lead” shall
mean a Lead that meets one of the following invalidation criteria: (i) the lead
does not contain a valid name and one valid contact phone number; (ii) the Lead
is a Duplicate Lead, (iii) the Lead is for financing raw land, a mobile home or
commercial property, or (iv) the lead is for a Consumer who is subsequently
proven be a victim of identity theft;
13.
“Auto-Routed” leads
are leads that are automatically sent to a Broker each business day according to
unique filtering criteria and lead delivery method(s) established from
time-to-time by Broker;
14.
“Overstock Lot” leads
are leads that are designated by SmartLeadz specifically as Overstock Lot Leads
and are available for distribution and sale; have been in SmartLeadz inventory
between one (1) business day and twelve (12) business weeks; that may have been
previously routed to another Broker(s); which may be made available to Broker at
a discounted rate and are leads that are manually chosen by Broker from
the inventory listing found on our website
www.SmartLeadz.com
after log-in by Broker into their user account.
Privacy Policy
SmartLeadz is committed to maintaining the privacy and security of any and all
information that you provide to SmartLeadz through the SmartLeadz.com website.
To that end, SmartLeadz urges you to review the SmartLeadz Privacy Policy, which
may be accessed by clicking on the following link:
Privacy Statement
Please note that privacy policies of SmartLeadz's affiliates or third parties
may apply to information you provide on the SmartLeadz.com website. In addition,
websites linked to the SmartLeadz.com website may have separate privacy
policies.
Use and Limitations of the SmartLeadz.com website
Except where we specify otherwise, SmartLeadz offers you access to the
SmartLeadz.com website solely for your personal and non-commercial uses. You
promise that you will not use the SmartLeadz.com website, in whole or in part,
for any purpose that is unlawful or prohibited by this Agreement. You agree that
you will not modify, copy, distribute, transmit, display, perform, reproduce,
publish, license, create derivative works from, frame in another web page, use
on any other website, transfer or sell any information, software, lists of
users, databases or other lists, products or services provided through or
obtained from the SmartLeadz.com website. This means, among other activities,
that you agree not to engage in the practices of “screen scraping,” “database
scraping,” or any other similar activity. You agree that you will not use the
SmartLeadz.com website in any manner that could damage, disable, overburden, or
impair the SmartLeadz.com website or interfere with any other party's use and
enjoyment of the SmartLeadz.com website. You may not obtain or attempt to obtain
any materials or information through any means not intentionally made available
or provided for through the SmartLeadz.com website.
If and when requested by SmartLeadz.com, you agree to provide true, accurate and
complete user information and to refrain from impersonating or falsely
representing your affiliation with any person or entity. Except with the written
permission of SmartLeadz.com, you agree that you will not access or attempt to
access password protected, secure or non-public areas of the SmartLeadz.com
website.
You agree that SmartLeadz may in its sole discretion and at any time terminate your access to and use of the SmartLeadz.com website, or any part thereof, with or without notice.
The SmartLeadz.com website contains content and information originated by
SmartLeadz, affiliates of SmartLeadz or unaffiliated third parties. SmartLeadz
makes available such content and information through the SmartLeadz.com website
as a public service, for the sole purpose of aiding you, the individual Broker.
SmartLeadz, therefore, cannot guarantee the accuracy, sufficiency, correctness,
veracity, completeness, or timeliness of such information. You are responsible
for confirming the sufficiency and reliability of any such information. This
means, for example, that all of the information and materials contained in the
SmartLeadz.com website—luding any terms and conditions necessary to obtain a
loan or other products or services—are subject to change at any time. Not all
products and services are available in all geographic areas. Your eligibility
for particular products and services is subject to final SmartLeadz
determination and acceptance.
E-Signatures and Communications
All electronic communications, luding any electronic signatures or identifiers
of SmartLeadz, are being transmitted solely for informational purposes. By
making an electronic communication, SmartLeadz specifically does not intend to
agree, bind, or otherwise consent to any matter for any purpose whatsoever,
luding loan brokering, loan processing or loan approval, and does not intend
that the electronic communication, or any related or associated electronic media
or data, to constitute, or to be deemed to constitute, an electronic signature
pursuant to any state or federal law or regulation that authorizes the use of
electronic signatures.
USER ELIGIBILITY
Our services are only available to principals and employees of duly organized
and licensed mortgage brokers or lenders whose state licenses are in good
standing and who meet our eligibility criteria. SmartLeadz, in our sole
discretion, reserves the right to determine the eligibility of Broker to receive
Leads. Our “Eligibility Criteria” shall mean the following criteria as applied
to a Broker:
1.
Broker must be licensed and in good standing as a residential mortgage broker in
all applicable jurisdictions with all applicable regulatory authorities;
2.
Broker must not engage in, be known to or have a reputation for engaging in,
predatory lending practices or other conduct which violates applicable law,
regulations, rules of conduct or ethics codes of brokers;
3.
Broker must not engage in fraud or unfair competition or practices in violation
of privacy and/or anti-spam laws;
4.
That neither you nor anyone in your charge engages or condones any prohibited
activity(s) or conduct referenced above; and
5.
That you are authorized to enter into this Agreement and that the performance of
the respective obligations hereunder do not violate any other agreement to which
you are a party.
USER CONDUCT
and Broker “Best Practices”
Your acceptance of these terms is your warrant and representation to us that
your conduct in performing your obligations under this Agreement will conform to
all of the Terms of Service set forth herein and all applicable, international
and/or federal, state and local laws, rules and regulations luding, without
limitation, the provisions of the published SmartLeadz Privacy Policy; all
privacy laws and anti-spam laws (luding, but not limited to, the
Graham-Leach-Bliley Act, the Do-Not-Call Telephone Solicitation Implementation
Act of 2003 and the Telephone Consumer Protection Act of 1991), laws regarding
email marketing (luding, but not limited to, the CAN-SPAM act of 2003), and the
Fair Credit Reporting Act.
If, after you contact a Lead, and the Consumer requests to be removed from any
further contact from you and/or SmartLeadz, you agree to comply with this
request for your own records AND you agree to forward that Consumer's request to
SmartLeadz via e-mail at
admin@SmartLeadz.com
within ten (10) business days of your receipt of the request.
Upon the delivery of Leads, You represent, warrant and agree to:
1.
Contact the Consumer in a timely fashion;
2.
Offer your most competitive rates and terms to the Consumer (lowest rates and
fees for borrowers and loans of like characteristics) without regard to payments
to SmartLeadz under this Agreement;
3.
To not pass through to the Consumer the payments you made to SmartLeadz to
obtain the Lead under this Agreement;
4.
To offer your highest level of service to the Consumer;
5.
That you will not use or disclose any of the Consumer information in violation
of any applicable state, federal or local law, rule or regulation (luding,
without limitation, any applicable privacy laws and the Fair Credit Reporting
Act);
6.
That you will not use or disclose any of the Consumer information for any other
purpose or use (whether by You or any other person or entity associated with
You) other than for You to provide the Consumer a direct quote for a loan,
luding, but not limited to selling, renting, leasing or transferring the
information contained in the Lead to any person or entity other than Broker or
using the information either yourself or through any of Your affiliates or any
other person or entity to offer any other products or services or contacting the
Consumer for any other reason. If You or anyone affiliated with you breaches any
of the provisions in this Section, then (i) You agree to indemnify, defend and
hold harmless SmartLeadz for all Claims arising out of or related to such breach
in accordance and (ii) SmartLeadz may immediately terminate this Agreement
without notice or a right to cure;
7.
To respect a prospective borrower's privacy and if received, their demand to be
removed from any future contact list by you and to report same to SmartLeadz via
e-mail at
admin@SmartLeadz.com
within ten (10) business days of your receipt of the request;
8.
TO COMPLY WITH STATE AND FEDERAL DO-NOT-CALL LAWS.
SmartLeadz, despite our efforts to ensure our leads are within Do-Not-Call legal
guidelines, cannot legally stand in your place and absolve you from your
responsibility to be in compliance with the law. State and federal Do-Not-Call
registries exist to prevent unsolicited telemarketing calls, not
calls from persons who have asked to be contacted. Under Federal rules (and most
all states), “safe harbors” exist to allow a Consumer to expressly grant
permission to be contacted even though they have registered their phone number
with a state or federal Do-Not-Call registry. A Consumer submitting a Quote
Request via the internet to SmartLeadz is granting permission to be contacted
and under safe harbor rules they may be contacted up to 90 days after they
submitted the permissive contact Quote Request. We, along with those affiliates
contracted with us, take extraordinary steps to ensure the Consumer knows and
understands that by submitting their Quote Request they are granting express
permission to be contacted by one or more brokers or lenders signed up with us,
even if they are registered on a Do-Not-Call registry. We also provide to the
Consumer a list of all brokers and lenders subscribing to our service who may be
contacting them. Finally we record the date, time and IP address for all Quote
Requests received by us and can make such data available to you should you need
to show when and from where permission to be contacted occurred. NEVERTHELESS,
and despite our extraordinary efforts, current law holds you, the caller
(telemarketer) responsible to comply with the Do-Not-Call rules. THEREFORE, if
you are unsure about your exposure to fines under the Do-Not-Call laws, we
recommend that you work with your independent counsel to develop and implement a
compliance plan for your business.
REGISTERING FOR SERVICE — BROKER ORDER
Registration is available to eligible members only. You may only register one
time for our service. To register, you must complete a Broker Order wherein you
provide your business contact information, billing information, initial lead
type and filter criteria, and your initial lead block purchase commitment(s).
The Broker Order is a legally binding contract and is part of this Terms of
Service Agreement, operated herein by this reference as though fully set forth
herein. After you register, you may set up sub-accounts if you need to have more
filters or set up accounts for other loan officers at your company. Your user
account shall be provisionally activated when SmartLeadz Intelligent Marketing
Solutions LLC. has received your fully executed Broker Order, and you
affirmatively agree to this Terms of Service Agreement. Permanent activation
will occur only when SmartLeadz Intelligent Marketing Solutions LLC. has
received confirmation that your initial Block Commitment payment(s) has cleared
by your bank or Credit Card Company. You can expect a processing delay of up to
ten (10) business days from the date you authorize payment on your credit card
or the date we receive your check for your Block Commitment payment to clear
your bank or Credit Card Company. All terms and conditions of this Terms of
Service agreement apply during this provisional activation period. SmartLeadz
Intelligent Marketing Solutions LLC. reserves the right to deactivate your
account at any time during this provisional activation period without prior
notice to you.
BUYING LEADS
You may only purchase leads once your account has been activated and there are
sufficient funds on deposit in your user account to purchase the leads you
choose. Your account shall be debited for the cost of the lead(s) you ordered
when those leads are available to you for download from your SmartLeadz account
regardless of the service level and delivery method you choose. It is your
responsibility to manage your own account activity.
FROM TIME TO TIME SPECIAL LEAD PRICES AND PROMOTIONS ARE EXTENDED TO BROKER
SUBSCRIBERS. WHEN OFFERED, SPECIAL LEAD PRICES ARE EXTENDED TO ACCOUNT HOLDERS
ON THE EXPRESS CONDITION THAT THE ACCOUNT HOLDER PURCHASE THE ENTIRE LEAD VOLUME
COMMITMENT AGREED TO IN THE OFFER EXTENDED. SHOULD YOU ACCEPT AND PARTICIPATE IN
ANY SUCH SPECIAL LEAD PRICE OFFERS AND PROMOTIONS, ANY REDUCTION IN THE
CONTRACTED VOLUME COMMITMENT OR REQUEST FOR ACCOUNT TERMINATION PRIOR TO YOU
FULFILLING YOUR TOTAL PURCHASE COMMITMENT UNDER THE PROMOTION, WILL VOID THE
PROMOTIONAL PRICING RETROACTIVE TO THE START DATE OF THE PROMOTION ITSELF AND
WILL RESULT IN A FULL CURRENT MARKET PRICE CHARGE ASSESSMENT BEING LEVIED FOR
EACH LEAD PURCHASED FROM THE PROMOTION START DATE UP TO THE POINT OF REDUCTION
OR TERMINATION. All leads sold by SmartLeadz are non-exclusive and may be sold
to multiple brokers
according to filtering criteria established by individual brokers and the lead
data itself. A twenty-five ($25) dollar per calendar month administrative fee
applies to all open accounts with no activity during that month.
An automatic debit from your account in the amount of $25 will occur each
calendar month your account remains inactive.
This administrative fee is waived each month IF you actively utilize your
account by purchasing a lead(s).
There are currently two service levels available to you,
Auto-Routed Leads
and Manually selected leads through our
Overstock
YOUR PURCHASE IS A BINDING CONTRACT
subject to the guarantee, return, refund policies and other terms set forth in
this Terms of Service Agreement and in your initial Broker Order. Your account
will be immediately debited for the total initial commitment amount(s) you
agreed to in your Broker Order. After your Initial Commitment is satisfied as
set for below, your account will be immediately debited for the total purchase
amount based upon the current market price for the leads you accept as stated in
the SmartLeadz pricing schedule in effect at the time you buy the leads. Your
account shall be debited for the cost of the lead(s) you ordered at the time
those leads are made available to you for download through your SmartLeadz
account regardless of the service level and delivery method you choose or your
actual retrieval of the leads.
Auto-Routed Lead Block Initial Volume Commitment: By establishing your user account for Auto-Routed lead delivery, you are committing yourself to purchase an initial block of leads to be delivered to your user account during the first sixty (60) days of service. Leads will be automatically delivered to your user account each business day during this sixty (60) day period or until your initial block deposit is exhausted, according to the filter criteria you select. Filter criteria can be changed as often as you choose. It is your responsibility to manage your own account. On or before the 60th day of your block commitment, you must purchase a sufficient quantity of leads to satisfy your initial block commitment to us in full. If you do not, you hereby grant us permission to automatically purchase the quantity of leads sufficient to satisfy your initial block commitment and to automatically deliver to your account that day, regardless of any daily volume limitations you have previously established. You further hereby authorize us to use the remaining funds and unused lead credits in your initial block deposit on the 61st day for the final lead delivery payment. You will be charged a fee per lead for those leads auto-routed to your user account as called out in your initial block commitment or the close of business on the 60th day following your account activation, whichever occurs first. Your initial
Block Commitment is non-cancelable during the initial sixty (60) day period following your user account activation date.
Your Initial Block Commitment fee is non-refundable once your account is
activated.
Beginning on the 61st day following your user account activation, our normal and
customary per lead charges in effect each time you log into your account to
purchase a lead shall apply to all leads purchased through your user account.
Prices subject to change without notice.
Minimum Overstock Lot Lead Volume Commitment: By establishing your user account for Overstock Lot lead delivery, you are committing yourself to purchase an initial number of leads to be delivered to your user account during the first sixty (60) days of service. You will be immediately charged an initial volume commitment fee based upon your lead volume commitment. You must manually choose the leads you would like from our Overstock Lot lead inventory. You have sixty (60) calendar days from the date your user account is activated to access, download and accept Leads from our Overstock Lot, up to the total volume of leads you committed to in your Broker Order. On or before the 60th day of your block commitment, you must purchase a sufficient quantity of leads to satisfy your initial block commitment to us in full. If you do not, all unused lead credits remaining in your initial block deposit on the 61st day will be used to automatically purchase the quantity of leads of the type last purchased through your account sufficient to satisfy your initial block commitment which shall be automatically delivered to your account that day, regardless of any daily volume limitations you have previously established. During the first sixty (60) calendar days after your user account is activated, you will not be charged an additional per lead fee for those Overstock Lot leads chosen by you and routed to your user account until you have accepted and downloaded the total number of leads called out in your initial Overstock Lot Volume commitment or the close of business on the 60th calendar day following your account activation, whichever occurs first.
Your initial Cherry Pick/Aged Data Commitment is non-cancelable during the initial sixty (60) day period following your user account activation date. Your Initial Overstock Lot Volume Commitment fee you paid at the time you established your user account is non-
refundable once your user account is activated,
even if you fail to choose, accept and download all or any portion of the leads
agreed to in your initial volume commitment. Beginning on the 61st day following
your user account activation, our normal and customary per lead charges in
effect each day you each time you log into your account to purchase a lead shall
apply to all leads purchased through your user account. Prices subject to change
without notice.
The Following minimum charges apply:
AUTO-ROUTED LEADS Initial Block Commitment Fee (Non-Refundable): Minimum of
$500.00
Initial Volume Commitment Fee (Non-Refundable): Minimum of $500.00
CONTINUING USER ACCOUNT MINIMUM deposit amount *: $250
* Minimum amount accepted for a deposit made to your user account.
We offer three methods by which you may fund your account.
POSITIVE ID IS REQUIRED FOR ALL CHECK AND CREDIT CARD FUNDINGS.
POSITIVE ID IS REQUIRED FOR ALL CHECK AND CREDIT CARD FUNDINGS.
(1) Credit card: WHEN YOU USE THIS WEBSITE TO PLACE ANY AMOUNT OF YOUR SMARTLEADZ ACCOUNT DEPOSITS ON YOUR CREDIT CARD, YOU ARE THE ONE MAKING THE CHARGE, NOT SMARTLEADZ INTELLIGENT MARKETING SOLUTIONS LLC.. ONLY YOU CAN MAKE A CHARGE AGAINST YOUR CREDIT CARD; SMARTLEADZ INTELLIGENT MARKETING SOLUTIONS LLC. DOES NOT STORE YOUR FULL CREDIT CARD NUMBER WHEN YOU USE YOUR CREDIT CARD TO FIND YOUR SMARTLEADZ ACCOUNT NOR DO WE MAKE ANY REOCCURING CHARGES AGAINST YOUR CREDIT CARD UNLESS YOU GRANT US FULL AUTHORIZATION TO DO SO IN WRITING.
If you use a credit card to fund your account, YOU AGREE TO NOT CHARGE BACK YOUR
CARD for any reason until you contact us to try and resolve your dispute. If you
are dissatisfied with our services or any Lead or Leads you have purchased using
your credit card you must follow the return/refund policy and procedures set
forth under this Terms of Service Agreement. In the event you breach this term
and you charge back your credit card for all or partial amounts within your
account, we will dispute the chargeback if we feel your claim is without merit.
If we are successful, you will be charged an administrative service fee of one
hundred ($100) dollars, which you agree to pay in addition to the amount of the
Lead purchase fee due for Leads you have received to the date of the chargeback.
Your user account balance will not reflect a deposit made until your credit card
company has processed your payment into SmartLeadz Intelligent Marketing
Solutions LLC.'s merchant account. This date may differ from the date you
actually authorize your payment.
(a) Credit Card Protection Policy:
In an effort to protect both SmartLeadz Intelligent Marketing Solutions LLC. and
You from experiencing an unauthorized use of your credit card, the following
policies are mandatory for all brokers when funding accounts using a credit
card. NO LEADS WILL BE ROUTED TO YOUR ACCOUNT UNTIL THE FOLLOWING ID
VERIFICATION SAFEGUARDS HAVE BEEN FULFILLED:
1.
For all New Broker accounts funded with a credit card:
You must provide our accounting department with a
legible
fax of an enlarged copy of your driver's license and Credit Card used to fund
your account. You may fax these to 888-695-3239. The name on both the driver's
license and the credit card must be the same, NO EXCEPTIONS. If you prefer, you
may block out all but the last 5 digits of the credit card number prior to
faxing it. The faxed document must reference the broker account number you have
been assigned when you opened your account.
2.
For all Existing Broker accounts funded with a different credit
card:
If you are funding your existing account with a credit card other than the one
used to open your account initially, you must provide our accounting department
with a
legible
fax of an enlarged copy of your driver's license and Credit Card used to fund
your account. You may fax these to 888-695-3239. The name on both the driver's
license and the credit card must be the same, NO EXCEPTIONS. If you prefer, you
may block out all but the last 5 digits of the credit card number prior to
faxing it. The faxed document must reference the broker account number you have
been assigned when you opened your account.
3.
For all Existing Brokers opening additional accounts:
You must provide our accounting department with a
legible
fax of an enlarged copy of your driver's license and Credit Card used to fund
your additional account. You may fax these to 888-695-3239. The name on both the
driver's license and the credit card must be the same, NO EXCEPTIONS. If you
prefer, you may block out all but the last 5 digits of the credit card number
prior to faxing it. The faxed document must reference the broker account number
you have been assigned when you opened your account.
(2)
Check or Draft:
If you use a check, luding a fax check to 888-695-3239, you agree to not stop
payment on the check for any reason. If you are dissatisfied with our services
or any Lead or Leads you have purchased using your check or draft you must
follow the return/refund policy and procedures set forth under this Terms of
Service Agreement. If your check or draft is not honored by the bank for any
reason, you are subject to and will be charged a return check fee equal to three
(3) times the face value of the check up to a maximum of one hundred ($100)
dollars, which you agree to pay in addition to the check face amount. Your user
account balance may not reflect a deposit made into your user account until your
check been deposited into our bank, processed and has cleared your bank. This
date may differ from the date you send your payment or the date we receive your
check. ALL CHECKS MUST BE ACCOMPANIED BY A CLEAR ENLARGED COPY OF A VALID
DRIVER'S LICENSE FOR THE SIGNER OF THE CHECK.
(3)
PayPal:
If you use PayPal, payments are to be made to SmartLeadz's PayPal vendor account
at
billingl@SmartLeadz.com.
YOU AGREE TO NOT REQUEST A CHARGE BACK AGAINST THE CREDIT CARD used to fund the
PAYPAL payment for any reason. If you are dissatisfied with our services or any
Lead or Leads you have purchased using your credit card you must follow the
return/refund policy and procedures set forth under this Terms of Service
Agreement. In the event you breach this term and you charge back your credit
card for all or partial amounts within your account, you will be charged a
collection fee of one hundred ($100) dollars, which you agree to pay in addition
to the amount of the lead purchase fee due for leads you have received to the
date of the chargeback. Your user account balance will not reflect a deposit
made until PayPal has processed your payment into SmartLeadz Intelligent
Marketing Solutions LLC.'s PayPal account. This date may differ from the date
you actually authorize your payment.
In any of the above circumstances, ALL UNPAID ACCOUNTS WILL BE SENT TO
COLLECTIONS. In addition to the account balance owed to us, you will be
responsible to pay any collection costs of not less than 40% of the outstanding
balance in addition to reasonable attorney fees and court costs.
Automated Lead Delivery
A Lead, whether it is through Auto-Routing or through our Overstock Lot, is considered delivered when it is made available to you in your broker account and available to you for retrieval, regardless of any supplemental delivery method you may request. For Brokers that SmartLeadz determines meet the technical requirements and operational and funding eligibility criteria, Leads shall be provided to your account pursuant to the parameters defined in your initial Broker Order and according to the filtering criteria you may from time-to-time select.
IT IS UP TO YOU, THE BROKER TO SET AND MONITOR YOUR DELIVERY CRITERIA. We will
not change or alter your settings without your permission.
Leads are delivered to you through our automated delivery system according to
the price and filter criteria you choose. Broker may choose to have Leads
automatically retrieved ("Auto-Routed") from your account by our automated lead
delivery system and provided to you by email or by fax; however, this does not
change the delivered status once in your account nor does such an election
eliminate your responsibility to check your account on a regular basis to ensure
your leads are being retrieved. Auto-Routed Leads are normally delivered
throughout a business day during each Business Week throughout the year, as they
are received into our database and cleared through our quality assurance check.
SmartLeadz shall endeavor to make Leads available as soon after submission as is
practical given quality assurance testing and lead volume loads experienced.
SmartLeadz shall have no responsibility for any service or server outages or
failure of Broker's email system, fax system or Internet access.
SmartLeadz defines a “business day” as follows:
1.
Each 24 hour period beginning at 12:01 A.M. Pacific Standard Time through 12:00
midnight Monday through Friday shall be considered as one business day.
2.
Saturday and Sunday are not considered as business days.
3.
With the exception of New Years Day, Memorial Day, Independence Day, Labor Day,
Thanksgiving Day, and Christmas Day, all other Holidays are considered business
days.
4.
All Leads received on non-business days shall be delivered on the next Business
Day.
SmartLeadz defines a “business week” as comprised of five (5) consecutive
business days Monday through Friday.
LEAD CONTENT AND LIMITED GUARANTEE
Auto-Routed Leads:
This is the most convenient and highest level of service available. Lead costs
reflected under this superior level of service are influenced by the filter
choices you make. By electing this level of service, leads are automatically
sent to you each business day based upon the filter criteria you choose. When
reference is made on our website as to the age of a lead, that age is stated in
terms of business days, not calendar days.
Leads are procured from varying commercial resources. SmartLeadz employs
internal data validation procedures and makes every effort to ensure you receive
only valid leads. These efforts may lude a 24 hour lock-down period to phone
verify the leads before they are distributed. Nevertheless, as the actual age of
the data received may be different than the date SmartLeadz received the lead,
occasionally a lead may contain information that, though consistent with our
validation criteria, is no longer valid.
We offer a Limited guarantee that each Auto-Routed Lead to be a valid lead as defined in the “Definitions” section of this Agreement. Leads provided under your Initial Block Commitment that are subsequently shown to be Invalid Leads as defined in prior sections of this Agreement, will be replaced with a valid lead or be issued a store credit to your SmartLeadz account for the cost of invalid lead up to the maximum return allowance as defined in subsequent sections of this Agreement.
YOU ARE NOT ENTITLED TO ANY CASH REFUNDS DURING YOUR INITIAL BLOCK COMMITMENT
PERIOD.
For leads purchased after your initial Block Commitment period, we will
issue a store credit to your SmartLeadz account for the amount you paid for an
Automatically Routed Lead that is subsequently shown to be an Invalid Lead as
defined in prior sections of this Agreement according to our standard lead
dispute and refund policy set forth in this Agreement.
Data provided within a lead is inputted solely by the Consumer and not
SmartLeadz or anyone affiliated with us. Consumers do not submit their contact
information directly to SmartLeadz. A lead may come to SmartLeadz from a variety
of provider commercial sources only some of which may be owned by us. WE DO NOT
GUARANTEE THE AGE OF THE DATA CONTAINED IN A LEAD, THE AGE OF THE CONSUMER'S
OPT-IN REQUEST OR WITH WHOM THEY ORIGINALLY SUBMITTED THEIR OPT-IN CONTACT
INFORMATION OR THAT THE CONSUMER, WHEN CONTACTED, WILL REMEMBER SUBMITTING THEIR
CONTACT INFORMATION ON AN OPT-IN REQUEST. WE DO NOT GUARANTEE THAT THEIR EMAIL
ADDRESS IS CORRECT OR THAT THEIR STATED HOME VALUE, REQUESTED LOAN AMOUNT,
CREDIT QUALITY, OR INTEREST RATE IS EXACTLY CORRECT AS THESE ARE ESTIMATES
ENTERED BY THE CONSUMER WHEN COMPLETING THE APPLICATION. HOW YOU APPROACH AND
HANDLE EACH LEAD IS UP TO YOU AND NOT UNDER THE CONTROL OF SmartLeadz. AS SUCH,
WE DO NOT GUARANTEE YOU’RE RESULTS OR THAT YOU WILL CLOSE ANY LOANS WITH OUR
LEADS. Se most of our leads are non-exclusive, the Consumer may have started a
loan process with another Loan Officer, so this is not a valid reason for a
dispute, refund or credit. Similarly, Consumers often will change their mind
after they submit a request for contact and thus may not be willing to apply for
a loan with you, so this is not a valid reason for a dispute, refund or credit.
We recommend contacting the Consumer as soon as you get the lead so you can be
the first to earn their business.
SmartLeadz reserves the right to change or adjust this policy without prior
notice to you. You are therefore encouraged to periodically review this Terms of
Service Agreement.
Overstock
Overstock
Data provided within a lead is inputted solely by the Consumer and not
SmartLeadz. WE DO NOT GUARANTEE THE AGE OF THE DATA CONTAINED IN A LEAD OR THAT
THEIR EMAIL ADDRESS IS CORRECT OR THAT THEIR STATED HOME VALUE, REQUESTED LOAN
AMOUNT, CREDIT QUALITY, OR INTEREST RATE IS EXACTLY CORRECT AS THESE ARE
ESTIMATES ENTERED BY THE CONSUMER WHEN COMPLETING THE APPLICATION. WE DO NOT
GUARANTEE THAT THE CONSUMER HAS NOT CHANGED THEIR MIND OR THAT THEY HAVE NOT
ALREADY REFINANCED WITH ANOTHER BROKER. These leads are discounted to
accommodate for such circumstances. As they are older leads and likely
previously distributed leads, these situations are likely to occur. How you
approach and handle each Lead is up to you and not under the control of
SmartLeadz. As such, WE DO NOT GUARANTEE YOU’RE RESULTS OR THAT YOU WILL CLOSE
ANY LOANS WITH OUR LEADS.
SmartLeadz reserves the right to monitor your disputes and returns to determine
their validity. SmartLeadz reserves the right to verify your dispute rationale
and in our sole discretion, determine if your dispute is valid. In the event
your dispute is determined to be without merit, the charge for the valid lead
will stand against your account, no credit will be issued, and a dispute
validation penalty will automatically be charged to your account according to
the terms set fort in our Lead Return Policy. You will be notified via your
account report of our actions to accept or deny your dispute within ten (10)
working days of receipt of your dispute. ABUSE OF THIS RETURN POLICY WILL NOT BE
TOLERATED. In the event we determine in good faith that your dispute is without
merit according to our lead return policy and that you are abusing our return
policy based upon the number or frequency of disallowed returns, in addition to
not receiving a credit of the lead cost, your account will automatically be
charged a dispute validation fee of $10 for each disputed lead proven to be
without merit. In addition to all other remedies under this contract and in law,
SmartLeadz reserves the right to terminate your account if abuse of this Lead
Return Policy is proven to exist.
SmartLeadz reserves the right to change or adjust this policy without prior
notice to you. You are therefore encouraged to periodically review this Terms of
Service Agreement.
DISPUTED LEAD RETURN POLICY: (PLEASE READ CAREFULLY!)
Auto-Routed Leads:
YOU ARE ALLOWED TO RETURN A MAXIMUM OF 20% OF THE TOTAL NUMBER OF INVALID LEADS
YOU PURCHASED EACH CALENDAR MONTH. ALL RETURNS WILL BE VERIFIED FOR VALIDITY AND
MAY BE REJECTED IF YOUR RETURN REASON IS WITHOUT MERIT.
If any lead provided to you does not contain valid basic contact information as
described in the previous guarantee section, within five (5) days of purchase
simply go to the "Leads section" after logging into your account at
www.SmartLeadz.com. Then click on Dispute Lead and insert the Lead Id and reason
for returning the Lead. Dispute percentages are electronically monitored and
limited to a maximum of 20% of your total lead purchase volume for a calendar
month. Disputes may be processed electronically unless your account has exceeded
the return percentage maximum.
Subject to the maximum allowable return limit above, Replacement Leads or store
credit shall be provided for Invalid Leads, however replacements shall not be
provided for Leads where Consumers have elected not to use Broker's services.
Broker hereby agrees to notify SmartLeadz in writing (via email to
returns@SmartLeadz.com) of any Invalid Leads within
five (5) calendar days of their delivery
to Broker, which notice shall specify the invalidation criteria that is not met.
LEADS MAY NOT BE RETURNED AFTER FIVE (5) CALENDAR DAYS AFTER DELIVERY. Following
SmartLeadz's confirmation of any Invalid Leads, SmartLeadz shall provide
replacement Leads. Lead returns of three (3) or less from the same batch can be
processes using the automated lead dispute system found on the
www.SmartLeadz.com website.
Disputed leads in excess of three (3) leads from the same batch will require
customer service verification and manual processing. In such circumstances, you
will be provided a name and contact phone number to call to complete your
dispute.
Overstock Lot Leads: Overstock
SmartLeadz reserves the right to monitor, validate, either electronically or by
physical contacting the Consumer, your disputes and returns to determine if your
dispute is valid. In the event your dispute is determined to be without merit
and that you are abusing our return policy based upon the number or frequency of
disallowed returns, the charge for the valid lead will stand against your
account and no credit will be issued. Proof of the validation results is
available to you upon your written request. SmartLeadz reserves the right to
charge your broker account a dispute resolution fee of $10 for each and every
lead you attempted to dispute where such dispute is proven to be without merit.
You will be notified via email of our decision to accept or deny your dispute
within ten (10) working days of receipt of your dispute.
SmartLeadz reserves the right to change or adjust this policy without prior
notice to you. You are therefore encouraged to periodically review this Terms of
Service Agreement.
REFUND/CREDIT POLICY:
(PLEASE READ CAREFULLY!)
E-Book Purchases
Due to the electronic format used for E-Books, all E-Books are sold “AS-IS”
without any express or implied warranty, luding fitness for a particular
purpose, and may not be returned for store credit or a cash refund once the
product has been has been sent by us to your designated e-mail address.
SmartLeadz Intelligent Marketing Solutions LLC. is not responsible for
non-delivery due to mechanical breakdowns in your personal computer, your ISP
email errors, ISP or network system breakdowns or blocking programs initiated by
your system or any other reason outside of our control that results in you not
receiving your E-Book. NO EXCEPTIONS.
Lead Product Purchases
OVERSTOCK
ALL REFUNDS AND CREDITS ARE SUBJECT TO THE INITIAL BLOCK RESTRICTIONS, INACTIVE
ACCOUNT POLICIES, LEAD DATA QUALITY GUARANTEES, AND DISPUTED LEAD RETURN
POLICIES STATED IN PREVIOUS SECTIONS OF THIS TERMS OF SERVICE AGREEMENT. ALL
REFUND OR STORE CREDIT REQUESTS (NOT AUTOMATICALLY PROCESSED BY OUR AUTOMATED
SYSTEM AS STATED ABOVE) MUST BE SENT BY YOU IN WRITING (FAX OR
After your initial Block and/or Volume Commitment(s) ends, Store Credits or
Refunds are offered ONLY in the following circumstances:
1.
A store credit to your SmartLeadz account will be processed within two business
days following receipt an acceptance of a disputed lead(s).
2.
If a store credit is not possible through no fault of yours or if we cannot
deliver those leads as promised for store credit., a refund to your bank card
account will be processed to the last Credit Card account used to fund your
SmartLeadz account. In the event a refund to your credit card is authorized more
than 120 days following the initial charge, all refunds will be provided by
SmartLeadz/SmartLeadz Intelligent Marketing Solutions LLC. business check for
the amount of the refund less applicable credit card surcharges paid by
SmartLeadz/SmartLeadz Intelligent Marketing Solutions LLC. for use of the credit
card to fund the account being refunded.
3.
A refund to your Credit Card account or in the case of payment by check to the
maker of the check will be given if you were over billed due to a technical
error.
4.
If you prepaid your account and it has a credit balance equal or greater than
$25 and no activity has occurred on your account in the past thirty (30) days,
you will be charged a $25 administrative fee for each calendar month of
inactivity. If your account has less than $25 and no activity has occurred on
your account in the past thirty (30) days, your account will be debited the
remaining balance in satisfaction of the administrative fee requirement and then
closed.
5.
If you wish to voluntarily terminate your account and discontinue services with
us and your prepaid account is in good standing with a credit balance greater
than $15 you will receive a refund according to the payment method originally
used to deposit the funds into your SmartLeadz account equal to the remaining
balance less an account termination fee of $15 and any bank fees originally
charged to SmartLeadz for the original funding. If your account balance is less
than $15, no refund will be issued upon termination.
Please allow up to ten (10) business days to process refunds once we have
received your written request. If a refund request is received and authorized
120 days or more following the charge your refund will be by business check made
payable to the name that appears on the credit card used and will be mailed only
to the address listed as the billing address for the card user, NO EXCEPTIONS.
Under such circumstances, SmartLeadz shall be entitled to deduct from your
refund the merchant card participation fee equivalent to the merchant services
charges paid by us for your initial charge to your bank card.
CONFIDENTIAL INFORMATION
The data form provided to you by SmartLeadz is proprietary to SmartLeadz and
thus provided to you in confidence and for your individual business use only.
YOU MUST KEEP ALL LEAD DATA CONFIDENTIAL. You may use the Lead data provided
only for the business purpose contemplated under this Agreement. You may tell
the prospective borrower that you got their Quote Request from SmartLeadz,
however, without the prior written permission of SmartLeadz you may not forward,
copy, or otherwise distribute in any form or media, the actual lead data to the
prospective borrower or any other third party. UNDER NO CIRCUMSTANCES ARE YOU
AUTHORIZED TO RESELL OR OTHERWISE DISTRIBUTE, WHETHER YOU ARE COMPENSATED OR
NOT, ANY LEAD DATA SUPPLIED TO YOU BY SMARTLEADZ TO ANY OTHER THIRD PARTY.
BROKER'S RESPONSIBILITIES
You agree that you will not use SmartLeadz or SmartLeadz data for any
unauthorized use luding but not limited to chain letters, junk mail, "spamming",
telephone solicitations in violation of any state or federal Do-Not-Call
registry, or as a basis for any use or distribution lists to any person who has
not given specific permission to be luded in such a process. You further agree
not to use SmartLeadz or SmartLeadz data to send any messages or materials that
are unlawful, considered an act(s) against public policy, discrimination of any
kind, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or
otherwise constitute a criminal offense, give rise to civil liability or
otherwise objectionable material of any kind or nature or that encourages
conduct that could constitute a criminal offense, give rise to civil liability
or otherwise violate any applicable local, state, national or international law
or regulation. SmartLeadz reserves the right to terminate User's account
immediately and without notice, if it becomes aware and determines, in its sole
discretion, that User is violating any of the foregoing guidelines.
ACCOUNT AND PASSWORD
You will be provided a confidential account ID number by SmartLeadz and be
allowed to choose your own confidential password. YOU ARE THE ONLY ONE
AUTHORIZED BY SmartLeadz TO USE YOUR ACCOUNT ID AND PASSWORD. You are solely
responsible for maintaining the confidentiality of your account ID and password.
You are solely responsible for all uses of your account, whether or not
authorized by you. You agree to immediately notify SmartLeadz of any
unauthorized use of your account. Unless otherwise agreed to in writing, you
will not be entitled to a return credit or refund for Lead(s) purchased through
your account prior to you notifying us of an unauthorized use.
LINKS
Some Links on the SmartLeadz website may let you leave the SmartLeadz website.
You understand the linked sites are not under the control of SmartLeadz and
SmartLeadz is not responsible for the contents or operation of any linked site
or any link contained in a linked site, or any changes or any updates of such
sites. SmartLeadz is not responsible for web casting or any other form of
transmission received from any linked site. SmartLeadz is providing these links
to you only as a convenience, and the use of any link does not imply endorsement
by SmartLeadz of the linked site or any association with their operators.
RELATIONSHIP OF THE PARTIES
Nothing contained in this Agreement shall be construed as creating any agency,
legal representative, partnership, or other form of joint enterprise between the
parties. Neither party shall have authority to contract for or bind the other in
any manner whatsoever.
DISCLAIMER OF WARRANTIES/LIMITATION OF LIABILITY
THE SMARTLEADZ SERVICE IS PROVIDED ON AN "AS IS", "AS AVAILABLE" BASIS WITHOUT
WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, LUDING, BUT NOT LIMITED TO,
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT. SMARTLEADZ EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY
THAT THE SMARTLEADZ SERVICE WILL BE ERROR-FREE, TIMELY, SECURE OR UNINTERRUPTED.
NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY SMARTLEADZ, ITS EMPLOYEES,
LICENSORS OR AGENTS WILL CREATE A WARRANTY; NOR MAY YOU RELY ON ANY SUCH
INFORMATION OR ADVICE.
UNDER NO CIRCUMSTANCES, LUDING NEGLIGENCE, WILL SMARTLEADZ, ITS AFFILIATES, OR
THEIR OFFICERS, DIRECTORS, EMPLOYEES, SUCCESSORS AND ASSIGNS BE LIABLE FOR ANY
DIRECT, INDIRECT, IDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE
USE OF OR INABILITY TO USE THE SMARTLEADZ SERVICE, LUDING BUT NOT LIMITED TO
RELIANCE ON ANY INFORMATION OBTAINED ON THE SMARTLEADZ SERVICE; OR THAT RESULT
FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR E-MAIL, LOSS OF OR
DAMAGE TO DATA, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION,
OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT LIMITED TO ACTS OF GOD,
COMMUNICATION FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO SMARTLEADZ
RECORDS, PROGRAMS OR SERVICES. THE SUBSCRIBER HEREBY ACKNOWLEDGES THAT THIS
PROVISION WILL APPLY WHETHER OR NOT SMARTLEADZ IS GIVEN NOTICE OF THE
POSSIBILITY OF SUCH DAMAGES AND THAT THIS PROVISION WILL APPLY TO ALL CONTENT,
MERCHANDISE OR SERVICES AVAILABLE FROM SMARTLEADZ AND ITS AFFILIATES.
LIMITATION OF LIABILITY
EXCEPT FOR ACTIONS BY SmartLeadz Intelligent Marketing Solutions LLC.TO COLLECT
FEES DUE TO US, IN THE EVENT THAT EITHER PARTY BREACHES ITS OBLIGATIONS UNDER
THIS AGREEMENT, THE NON-BREACHING PARTY SHALL HAVE THE RIGHT TO EXERCISE ALL
RIGHTS AND REMEDIES AVAILABLE TO IT AT LAW OR IN EQUITY; PROVIDED, HOWEVER,
SUBJECT TO THE DAMAGE AMOUNT LIMITATION SET FORTH BELOW, THE LIABILITY OF THE
BREACHING PARTY SHALL BE LIMITED TO DIRECT, ACTUAL DAMAGES ONLY AND ALL OTHER
DAMAGES AND REMEDIES ARE EXPRESSLY WAIVED. IN NO EVENT SHALL EITHER PARTY LUDING
SMARTLEADZ INTELLIGENT MARKETING SOLUTIONS LLC., ., ITS AFFILIATES, OR THEIR
OFFICERS, DIRECTORS, EMPLOYEES, SUCCESSORS AND ASSIGNS, BE LIABLE TO THE OTHER
PARTY FOR CONSEQUENTIAL, IDENTAL, PUNITIVE, EXEMPLARY OR INDIRECT DAMAGES IN
TORT, CONTRACT OR OTHERWISE LUDING, WITHOUT LIMITATION, LOST PROFITS, EVEN IF
ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES OR CLAIM. LIABILITY OF
SMARTLEADZ, SMARTLEADZ INTELLIGENT MARKETING SOLUTIONS LLC. ITS AFFILIATES, OR
THEIR OFFICERS, DIRECTORS, EMPLOYEES, SUCCESSORS AND ASSIGNS, AND THE LIABILITY
OF OUR SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO
THE LESSER OF (A) THE AMOUNT OF FEES YOU PAY TO US IN THE TWO (2) MONTHS PRIOR
TO THE ACTION GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100).
WITH THE EXCEPTION OF A LEGAL ACTION BY US TO COLLECT PAYMENT OF FEES DUE FOR
LEADS DELIVERED TO BROKER FOR WHICH SUCH ACTION MAY BE BROUGHT WITHIN THREE (3)
YEARS OF THE DEBT BEING URRED, NO OTHER ACTION ARISING OUT OF THIS AGREEMENT MAY
BE BROUGHT BY EITHER PARTY MORE THAN ONE YEAR AFTER SUCH CAUSE OF ACTION OCCURS.
THE TERMS OF THIS SECTION SHALL SURVIVE THE TERMINATION OF THIS AGREEMENT FOR
WHATEVER REASON.
FORCE MAJEURE
Neither party shall be liable in any way for its failure to perform hereunder,
other than its failure to pay any monies due and owing hereunder, if such
failure is occasioned by any of the following: war; fire; flood; interruption of
transportation; embargo; accident; explosion; governmental orders, regulations,
restrictions, priorities or rationing; strike, lockout or other labor problems;
or any cause beyond the reasonable control of the non-performing party provided,
however, that the non-performing party shall make a good faith effort to
perform.
COPYRIGHT AND TRADEMARKS
All contents of the SmartLeadz website are proprietary to SmartLeadz Intelligent
Marketing Solutions LLC. its successors and assigns, and/or its suppliers and
are protected under
TERM OF AGREEMENT AND TERMINATION
THIS AGREEMENT IS NON-CANCELLABLE BY BROKER DURING THE FIRST SIXTY (60) DAYS
FOLLOWING ACTIVATION.
This Agreement shall remain in force and effect as long as you hold an account
with SmartLeadz. This Agreement is automatically renewed each time you access
the SmartLeadz website and/or log-in to your account and/or use our services.
You may close your account at any time after the 60th calendar day following
your account activation and terminate this Agreement by providing not less than
ten (10) days prior written notice sent by traditional postal service mail,
courier or facsimile to SmartLeadz of your desire to cancel your account.
Absence of such a voluntary cancellation of this agreement may be terminated
immediately by either party:
1) In the event the other party suffers any insolvency proceeding, either
voluntary or involuntary, or is adjudicated bankrupt or makes any assignment for
the benefit of creditors. Such termination shall not relieve the party in
proceedings from liability for the performance of its obligations arising prior
to such termination and shall be in addition to all other rights and remedies
the terminating party may have available to it under this Agreement, at law or
in equity; or
2) At any time upon written notice (luding electronic mail) with or without
cause by SmartLeadz in the event of a material breach by you of any of the Terms
of Service set forth herein.
3) Upon written notice to the other party if such party reasonably believes that
(i) performance of this Agreement violates or is being conducted in a manner
that does not comply with any applicable law, regulation, licensing requirement,
ordinance or order, and (ii) that such violation or non-compliance cannot be
remedied or that the cost of remediation or compliance is prohibitive.
GOVERNING LAW AND CHOICE OF VENUE
INTERPRETATION AND CONSTRUCTION
No provision of this Agreement shall be construed in favor of or against
SmartLeadz or you by reason of the extent to which any such party or its counsel
participated in the drafting thereof. The parties agree that
ARBITRATION
With the exception of an action to collect unpaid fees for leads purchased by
Broker which shall be brought in traditional court settings, Any dispute or
claim arising hereunder shall be submitted to binding arbitration in Orange
County, New York, and conducted in accordance with the Commercial Arbitration
Rules of the American Arbitration Association, ("AAA"), and the parties
expressly waive any right they may otherwise have to cause any such action or
preceding to be brought or tried elsewhere. Any such dispute or claim shall be
arbitrated on an individual basis, and shall not be consolidated in any
arbitration with any claim or controversy of any other party. The parties
hereunder further agree that: (i) any request for arbitration shall be made in
writing and must be made within a reasonable time after the claim, dispute or
other matter in question has arisen; provided however, that in no event shall
the demand for arbitration be made after the date that institution of legal or
equitable proceedings based on such claim, dispute, or other matter would be
barred by the applicable statues of limitations; (ii) the appointed arbitrator
must be a former or retired judge or attorney at law with at least five (5)
years experience in the substantive area of this Agreement; (iii) all
proceedings involving the parties shall be reported by a certified shorthand
reporter and written transcripts of any such proceedings shall be prepared and
made available to the parties; (iv) the decision of the arbitrator or
arbitrators must be made within ninety (90) days from the date the arbitration
proceedings are initiated; (v) costs and fees of the arbitrator shall be borne
by the non-prevailing party, unless the arbitrator or arbitrators determine
otherwise; (viii) the award or decision of the arbitrator, which may lude
equitable relief, and reasonable attorneys fees and costs to the prevailing
party, shall be final and judgment may be entered on such award in accordance
with applicable law in any court having jurisdiction over the matter. The
parties agree that in connection with any such arbitration, the following
provisions of the New York Code of Civil Procedure, as enacted or hereafter
amended, shall apply: Section 1856, et seq., "The General Principles of
Evidence"; Section 2016, et seq., "The Civil Discovery Act"; and Section 1283.5,
"Manner of Taking Deposition."
Should either party file an action contrary to this provision, the other party
may recover reasonable attorneys' fees and costs of not less than one thousand
($1000) dollars and not more than the actual reasonable attorneys fees and costs
accrued in defending such an action and subject to written verification, proof
and approval by a court of competent jurisdiction with whom the action in
question was heard.
SEVERABILITY
If any provisions of this Agreement shall be held to be invalid or unenforceable
for any reason, the remaining provisions shall continue to be valid and
enforceable. If a court finds that any provision of this Agreement is invalid or
unenforceable, but that by limiting such provision it would become valid or
enforceable, then such provision shall be deemed to be written, construed, and
enforced as so limited.
SURVIVABILITY
The terms of this Agreement apply to those obligations that survive any
cancellation, termination, or rescission, namely confidentiality/non-disclosure,
warranty, indemnification, liability and limits thereon, rights and obligations
upon and following termination and assignment.
INDEMNIFICATION
You agree to defend, indemnify and hold harmless SmartLeadz against any and all
claims, losses, liability costs and expenses (luding but not limited to
reasonable attorneys' fees) arising from your violation of these Terms and
Conditions or any third-party's rights, (luding, without limitation,
infringement of any copyright trademark, service mark, trade secrets, right of
privacy or publicity or any other third party right). The terms of this section
shall survive the termination of your relationship with SmartLeadz.
HEADINGS
Headings are for reference purposes only and in no way define, limit, construe
or describe the scope or extent of such action.
ASSIGNMENT
You may not sell, mortgage, assign or otherwise transfer any of your rights or
obligations under this Agreement to any other person or entity, without the
express written consent of SmartLeadz. Notwithstanding the foregoing, either You
or SmartLeadz may assign its rights and obligations under this Agreement without
consent and without notice to the other, and both You and SmartLeadz shall
accept such assignment as a novation, to a successor as a result of a change in
business legal structure, corporate restructuring, reorganization, merger,
consolidation, or acquisition of all or substantially all of the assigning
party's stock or assets, provided that this Agreement shall be binding upon,
inure to the benefit of and be enforceable by You and SmartLeadz and their
respective successors and assigns.
ENTIRE AGREEMENT
This Agreement constitutes the final, complete, and exclusive statement of the
terms of this Agreement between the parties pertaining to the subject matter of
this Agreement and supersedes all prior and contemporaneous understandings or
agreements of the parties. No party has been induced to enter into this
Agreement by, nor is any party relying on, any representation or warranty
independent of those expressly set forth in this Agreement. No direct benefit is
intended to be conferred by this Agreement on any person not a party to this
Agreement and any benefit which may be actually conferred is purely incidental.
MODIFICATION OF TERMS
SmartLeadz reserves the right to modify this Terms of Service Agreement and its
policies at any time and without advance notice to you, effective upon making
the modified provisions available on the SmartLeadz website. You are responsible
for regularly reviewing these documents. Continued use of the SmartLeadz website
after any such changes shall constitute your consent to such changes. SmartLeadz
does not and will not assume any obligation to notify you of any changes to this
Terms of Service Agreement.
INDEPENDENT COUNSEL
Your establishing of an account and/or your use of the SmartLeadz website is
evidence that you have read and understand this Terms of Service Agreement
as set forth above and that you have had the opportunity to consult with
independent counsel of your choice prior to establishing your account and
utilizing the services contemplated by this Agreement.
SmartLeadz Intelligent Marketing Solutions LLC.
Updated: April 8, 2009